Download PDF QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life, by John G. Miller
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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life, by John G. Miller
Download PDF QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life, by John G. Miller
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From Publishers Weekly
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the "blame game." From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life. Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
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From the Inside Flap
The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed. The QBQ! Promise This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.
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Product details
Series: later printing
Hardcover: 160 pages
Publisher: TarcherPerigee; 1 edition (September 9, 2004)
Language: English
ISBN-10: 9780399152337
ISBN-13: 978-0399152337
ASIN: 0399152334
Product Dimensions:
5.7 x 0.7 x 8.6 inches
Shipping Weight: 9.6 ounces (View shipping rates and policies)
Average Customer Review:
4.6 out of 5 stars
925 customer reviews
Amazon Best Sellers Rank:
#5,487 in Books (See Top 100 in Books)
I'll never forget the day I happened upon this book. That may seem a little dramatic, but you rarely forget career and life-altering moments in your life, and this was certainly one of them. I was on a layover in Las Vegas looking for something to read on my flight to the east coast and there it was with the two words I thought everyone in my organization needed "personal accountability". It wasn't until I finished the book that I realized it that I was the one who needed those two words more than anyone.As a competitive dancer at the time with my wife, arguments about dance technique, execution, effort, and practice schedule were the norm. There was no argument I didn't think I could win, and I'd find a way to pay back any of my hurt feelings with passive aggressiveness, detached behavior, and a permanent eye roll. Then the QBQ showed up. I've told other colleagues that it is the only business book that can make you a better dancer.Immediately, my wife took notice. She'd make a suggestion, preparing for the worst, and I'd thank her. She was stunned.After reading the QBQ, I decided that I would absorb every opportunity to improve, regardless of how it made my ego feel, and it worked.The final few years of our dance partnership (we only stopped because we started a family) were the best of our career. My dancing was never better, but even more importantly, our partnership was never better. Funny how that works.Since then, we've installed the QBQ as mandatory reading in our Executive training program in our businesses. I've also been an unofficial evangelist for the book in any consulting or keynote speaking events I do. Reason being, personal accountability is the primer coat that allows new training to shine and adhere to the surface. So many industries think an off-site, trust fall or leadership conference will give their team the information to succeed, but without personal accountability - it's just information that sounds perfect for "some other guy" who probably needs it.You're not going to find a better book on personal accountability out there. John G. Miller has cornered the market, and this book should be prerequisite reading prior to any high-level splashy initiatives, down to your basic ballroom dance partnership.
This book is a must read for leaders at all levels. John Miller defines leadership as the disciplining of our own thoughts and to ask the right questions. I guess that could be anyone at any moment in time! Yet, why do we often pay more attention of the accountability of everyone else but ourselves where accountability really should begin? Worse yet, why do we try so hard to coerce people to be accountable when we really can't change them? This book to me was a personal self examination of what accountability really means and how to have more of it in and around your life. This quick read doesn't waste your time with clichés or catch phrases. What a relief! It merely has a simple, yet powerful message that for me, keeps resonating over and over in my head my role of being accountable. Skip the other accountability books that try to reinvent the concept, This is the real deal!
There little more powerful than the proper use of questions to help and individual or corporation transform. Positive change and growth can be realized if individuals and leaders take the time to really think about what they are doing and ask themselves important questions to help enrich the discovery and development process.In QBQ, John Miller outlines a simple, practical and actionable strategy for building individual accountability. While others in an organization may look for scape goats, look to place blame or worse yet, fail to realize their potential, their projects, company and success will suffer. QBQ helps individuals take personal accountability and ownership for their actions through the simple yet highly effective use of questions to stimulate deep thinking that often results in breakthrough ideas and strategies.QBQ is a fantastic resource for family and personal projects as well. All too often people do not realize their full potential due to a lack of skills in strategic thinking or personal accountability. QBQ provides strategies to rid yourself of negative thinking and helps to motivate and inspire people to greatness.The power of QBQ is in its simplistic blue print that can be applied, if used correctly, to any aspect of one’s life. I highly recommend this book if you want to change your life and realize the success you have only dreamed about. Get a good journal and a nice pen, follow Miller's plan and experience growth and success. It can be yours, let QBQ show you how!
I've purchased so many books to help me be a better manager and leader to my staff and many have had some good tidbits. This book hits the mark from the first to the last page. It's not a book that will fill you with the usual jargon on being a good manager in 90 days. This is about getting a level deeper into managing yourself and asking yourself the questions. Start there, focus there, on you and being the best you possible and the rest is just noise. Loved this book so much. It helped me more than words can express. Thank you.
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